The 'soft' pretzel I ordered was hard and unappetizing. The first incident was at your snack bar. There were multiple instances of rude, dismissive behavior which I found very off-putting. Below is an message which I have unsuccessfully tried to send to DM because they do not apparently have email addresses made available to the public: To whom it may concern: Allow me to express my extreme displeasure at the terrible customer service I received at your casino yesterday.
